Welcome to Scent Shop Customer Service

We appreciate your interest in the things we do at Scent Shop. Our customer service representatives will do everything they can to make your shopping experience an enjoyable one. Should you need product information or assistance in placing your order, here are several ways to contact us:

Via E-mail:
customerservice@scentshop.com

Via Mail:
Scent Shop
2 614 National Place
Garland, Texas 75041

Via Fax:
972-271-5727

Via Phone:
1-800-527-4190
Monday through Friday, 8:30am - 4:30pm CST


FREQUENTLY ASKED QUESTIONS:

Q. When will my order ship?
A. Most orders ship within two business days. Please add two to five days for delivery, depending upon your location.

Q. How will my order ship?
A. Your order will ship via UPS Ground or by USPS. We do not ship overseas at this time.

Q. What method of payment is accepted?
A. We accept VISA, MasterCard and American Express. Our website is a secure site.

Q. What will my shipping charges be?
A. Shipping charges are as follows:

Q. Must I order online?
A. We will be happy to take your credit card order by telephone. Call us toll-free at 1-800-527-4190 Monday through Friday, 8:30am - 4:30 pm CST.

Q. Does Scent Shop have a return policy?
A. Yes! We are proud of our products and stand behind them 100%. To exchange or return an item for any reason, please enclose your invoice and merchandise in the original packaging within 30 days of receipt. Send the package to us at:
Scent Shop
2614 National Place
Garland, TX 75041
We cannot accept returns sent COD.

Q. Is my privacy protected?
A. Yes! We are committed to honoring and protecting your privacy while at the same time providing you with a first rate on-line shopping experience. As an important part of respecting your privacy, we would like you to know that your name and other personal information will absolutely never, ever be sold, viewed or otherwise used by anyone else other than Scent Shop.

For product information, click on Hints & Tips

© Copyright 2007 Scent Shop, Inc.